GENERAL: The following terms and conditions apply to all tenders, quotations and sales except where modified in writing.
They will be found to be in accordance with the usual customs in the industry and do not reduce the customers' rights under common law but are specifically to avoid misunderstanding, The placing of an order with us by the customer shall be an acceptance of these terms and conditions and shall override any terms and conditions whether referred to or contained in an enquiry order or otherwise.
PERIOD OF TENDER:
Quotations are subject to acceptance within the period stated on the quotation.
PRICE FLUCTUATION:
Greenstove Solutions LTD shall be entitled to make reasonable variations in the price quoted if the cost of labour, goods or materials, taxes and duties on which any quotations are based increase or decrease before completion of the works. All quotations will be given on the basis that access for the purpose of executing the works will be available during normal working hours and if such access is not available, or if overtime is worked at the customers' request, Greenstove Solutions LTD shall be entitled to make a reasonable additional charge for the extra costs incurred.
EXCLUSION:
Unless specifically stated our quotations do not include the costs of making good decorations, walls, work surfaces or any other items that have to be cut or moved to execute the installation, floors or other parts of the premises, nor for the supply and erection of scaffolding or hire of cherry picker, (Even if we have quoted to work off of ladders but find on starting that it is impossible due to condition not foreseen from the ground).
Similarly, excluded are hoisting and or lowering gear, fuel, water, gas or electrical current, fees of district surveyors, insurance inspectors or other inspecting authority and fees for road closure if required.
DAMAGE:
Whilst every care is taken to ensure there is no damage, clients are advised to remove floor covering, furniture, objects from walls etc. Where there is a possibility of damage as we regret no responsibility can be accepted by Greenstove Solutions LTD.
DELAY AND VARIATION:
If the works are suspended, delayed or varied at the client's request, or any other cause beyond the control of Greenstove Solutions LTD, Greenstove Solutions LTD shall be entitled to make a reasonable additional charge for the extra costs incurred.
TERMS AND PAYMENTS:
Payment is to be made to Greenstove Solutions LTD by cash, cheque, bank transfer, or credit card.
Greenstove Solutions LTD reserve the right to retain amounts totalling the reasonable costs already incurred from any deposits requested to be returned/refunded.
GUARANTEE:
All workmanship and materials are guaranteed for 12 months from the date of the practical completion of the works provided they are used in accordance with Greenstove Solutions LTD and appliance manufacturers instructions, And payment is made within 5 working days of practical completion of the works.
THIS GUARANTEE IS IN ADDITION TO YOUR STATUTORY RIGHTS BUT IS LOST IF PAYMENT IS NOT RECIEVED WITHIN FIVE WORKING DAYS OF THE DATE OF THE FINAL INVOICE.
OWNERSHIP:
All items and parts remain the property of Greenstove Solutions LTD unless and until the account is settled in full.
OVERDUE ACCOUNTS:
Greenstove Solutions LTD reserve the right to charge customers on severely (20 working days) overdue accounts at the daily rate equal to 4% above the bank of England base rate.
CANCELLATION:
If a client cancels any order, Greenstove Solutions LTD reserve the right to retain a portion of any deposit paid equal to all reasonable costs already incurred subject to a minimum of £200.00. Further, we reserve the right to make further charges to cover reasonable costs already incurred at the date of cancellation where they exceed any deposit already paid. Orders are accepted subject to us reserving the right to cancel without liability if we are prevented by reason of government restrictions, orders or priorities, shortages of materials.
AMENDMENTS:
If a client amends and order, Greenstove Solutions LTD reserve the right to make charges to cover the cost incurred at the date of the amendment. These charges will be discussed in full at the time of the amendment.
PLANNING FEES, BUILDING REGS:
The customer is liable for all local and national taxes, including any building regulations, fees or planning fees charged by the local council, whether included in our quotation or not.
VARIATIONS OF CONDITIONS:
No variation of the conditions by us will be admitted or accepted by us unless the same is in writing and signed by either if the directors of Greenstove Solutions LTD.